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Website's Terms & Conditions

General

TICINO PARIS PERFUMERY SDN BHD (“The Company ” or “we” or “our” or “us”) through www.ticino-paris (“website” or “site” or “online shop”), lists out individually or collectively the products that we supply. The supply of the products ordered by customer (“you”) through the Site is governed by these Terms and Conditions. Upon entering the Site, you are obliged by these Terms and Conditions. In these Terms and Conditions, unless the context otherwise requires, the following expression shall have the meaning set out against them;

“Account” means an account that you will need to register for on the Site if you would like to submit an Order on the Site; “Acknowledgement” means our response to your Order and queries by email; “Business” means the online business of selling through the Site; “Business Day” means any day on which banks are open for business other than Saturday, Sunday and gazette public holidays in Malaysia; “Contract” means your Order of a Product or Products complying with these Terms and Conditions which we accept in accordance with clause  below; “Customer” means individual who places an Order on the Site; “Deal” means the viewing of the Site on the supplies only/until the Purchase Confirmation; “Minimal Requirement” means your required status in accordance with clause minimal requirement below; “Purchase Confirmation” means our email to you, confirming the acceptance of your purchase in accordance with clause purchase confirmation below; “Liability” has the meaning given to it in liability clause of these Terms and Conditions;

“Order” means the order submitted by you to the Site to purchase a Product(s) from us; “you” means the Customer visiting the Site and places an Order; references to “clauses” are to clauses of these Terms and Conditions; The headings are for convenience only and shall not affect the interpretation hereof. Words denoting the singular number only shall include the plural number and vice versa. Words imparting a gender shall include every gender and references to persons shall include an individual, company, corporation, firm or partnership; References to “includes” or “including” or like words or expressions shall mean without limitation. You must always ensure that you adhere our Minimal Requirement which comprise the following;

You must be over 18 years of age on the time of the Contract; and you must possess a valid credit or debit card issued by any bank that is acceptable by the Company; or You must maintain a valid and active Online Banking Facility with a bank acceptable by the Company. You are deemed to be bound with these Terms and Conditions once the Site is visited but only a successful Deal will form a Contract.

Effect

These Terms and Conditions shall apply to all Orders and Contracts made or to be made by us for the sale and supply of Products. When you submit an Order to us, give any delivery instruction or accept delivery of the Products, this shall in any event constitute your unqualified acceptance of these Terms and Conditions. Nothing in these Terms and Conditions affects your statutory rights. These Terms and Conditions shall prevail over any separate terms put forward by you. Any conditions that you submit, propose or stipulate in whatever form and at whatever time, whether in writing, by email or orally, are expressly waived and excluded. No other terms or changes to the Terms and Conditions shall be binding.

Forming a Contract

You can browse through and view the Products and promotions on the Site but an Account need to be registered to place Order. Orders or any form of changes must be followed in accordance with the step by step instructions on the Site upon its submission to the Site; You agree to pay the price of the Product that you ordered where you will then be shown on the Site for the final charges that you ought to pay including taxes, if applicable, and any applicable delivery charges. Payment for the Product must be in full at the time of ordering by ways stipulated in payment Clause which we require in order to process your Order. Alternate payment modes will be introduced from time to time. You must be the rightful and legal owner of such methods used as to provide required details of such upon Purchase Confirmation and use of such cards or account must have sufficient funds to cover the proposed payment to us. We reserve the right to obtain validation of your payment details before providing you with the Product. A Contract shall be formed and we shall be legally bound to supply the Product to you when we accept your Order. Acceptance shall take place when we expressly accept your Order by email to you, in the form of a document called a “Purchase Confirmation” stating that we are accepting your Order. Our Purchase Confirmation shall be deemed to come into effect when it has been dispatched by us. Without affecting your obligation to pay us earlier, we may send an invoice to you at any time after we have accepted your Order. Until the time when we accept your Order, we reserve the right to refuse to process your Order and you reserve the right to cancel your Order. If we or you have cancelled your Order before we have accepted it, then we will promptly refund any payment already made by you or your credit or debit card company to us for the order of the Product. If you discover that you have made a mistake with your Order after you have submitted it to the Site, please contact our customer care department immediately. However, we cannot guarantee that we will be able to amend your Order in accordance with your instructions. We try very hard to ensure that the price given to you is accurate, but the price of your Order will need to be validated by us as part of our acceptance procedure. A Contract will relate only to those Products whose dispatch we have confirmed in the Confirmation of Order. We will not be obliged to supply any other Products which may have been part of your Order until we have sent a Confirmation of Order in relation to those Products. You must only submit to us or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.

Account Opening

You will be required to obtain a valid registered account with the Site to place your Order(s); You must have a valid and active e-mail when registering on the Site which will be a mode of communication between you and the Site and its personnel. All information, updates, Purchase Confirmation, delivery address confirmation and other related matters will be reciprocated via the said e-mail; You also must include a valid contact details which inclusive of but not limited to corresponding address, telephone number(s), payment detail(s)and personal details in your application for an Account on the Site. This information will be saved in the Site’s system which will be referred to for every logged in Order(s) placed on the Site; The provided information may be edited from time to time where update of such information are deemed necessary;

Personal Data Protection

Please refer to our Privacy Policy.

Delivery Process

Upon a successful Order, you will be notified through Purchase Confirmation on the registered email address where the items will be delivered; The Order will be packaged and sealed accordingly in a manner it is deemed fit by the Company; We intend to deliver the Order within the indicated time on the Site but no guarantee for firm time were entered here; On delivery of the Product, you may be required to sign for delivery. You agree to inspect the Product for any obvious faults, defects or damage before you sign for delivery. You need to keep receipt of the delivered Product in case of future discussions with us about it. Please note that it might not be possible for us to deliver to some locations. PO Box address is not accepted. If this is the case, we will inform you using the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address. You are required to unseal the Order with extra care to avoid any action that might damage the Order; All risk in the Product shall pass to you upon delivery, except that, where delivery is delayed due to a breach of your obligations under a Contract, risk shall pass at the date when delivery would have occurred but for your breach. From the time when risk passes to you, we will not be liable for loss or destruction of the Product.

Cancellation

We may cancel a Contract if the Product is not available for any reason. We will notify you if this is the case and return any payment that you have made. We shall refund in accordance with the Returns & Refunds Policies as stipulated in Clause 8 of this Term. All Orders confirmed via the Purchase Confirmation will not be allowed to be cancelled unless otherwise stated through a written confirmation from our customer care department. 

Erroneous and imperfect

We at all time ready to warrant you that all Products are manufactured perfectly and will be diligently handled during packing and will be delivered accordingly to the Order and will conform with the published instructions as indicated on the Site; The Product is intended to be used strictly in accordance with the manufacturer’s latest published instructions as set out on the Site or as on the Product itself. You hold full responsibility to use the Product in accordance to the published instruction;

Damages and/or discrepancies will be compensated provided that:-

you keep the Product with its condition to be verified by the personnel from the Company or its agent; inform the matter to the customer care department within two (2) days from the day the Product is received; to provide the delivery note and order number; and to provide the detailed information of the occurred damages. Any non-compliance will not be entertained nor accepted. All costs for such approved compensation for the return and replacement of the Order will be borne solely by the Company; Notwithstanding the approval of the compensation is solely falls under the discretion of the special panel from the Company.

Returns and Refunds

We strictly do not allow any returns or refund of the purchased orders. However, returns can be allowed on case to case basis and under the sole discretion of the special panel of the Company only. Any special cases, problems, any issues with products upon received, proof of picture of products, packaging and parcel is required for any action to be taken. Without proof of picture, case will not be entertained. 

Upon approval Products are to be returned in compliance of the below:-

All items must be returned in their original condition with all tags attached. Item must be returned in their original packaging including undamaged boxes; We are unable to accept returns without boxes or with scratched surfaces. Only returns via courier service are accepted, as we do not honor any walk-ins. Refunds will be made by means of credit storing in the form of voucher which will be e-mailed to you. We strictly avoid refunding cash values.

Promotional Vouchers

Promotional vouchers and gift cards (“e-gift card” or “gift voucher”) can always be used as another mode of payment for Products on the Site. We may email gift and promotional vouchers to you. We accept no liability for errors in the email address of the voucher. In any event of fraud, an attempt at deception or in the event of the suspicion of other illegal activities in connection with a gift voucher purchase or redemption of that voucher on the Site, we are entitled to deactivate your Account and/or require a different means of payment. We assume no liability for the loss, theft or illegibility of gift or promotional vouchers. From time to time we may release promotional vouchers that may be used on the Site, which we will send to you by email. Promotional vouchers can only be redeemed on the Site. Promotional vouchers are valid for the specified period stated on them only, can only be redeemed once and cannot be used in conjunction with other promotional vouchers. Individual items may be excluded from voucher promotions. The credit of a promotional voucher cannot be used to pay for products from third parties other than us. If you place an Order for a Product less than the value of the promotional voucher, no refund or residual credit will be returned to you. The credit of a promotional voucher does not accrue interest nor does it have a cash value. If the credit of a promotional voucher is insufficient for the Order you wish to make, you may make up the difference through payment.

Conditions for the redemption of gift cards

You may purchase gift cards for use on the Site by you or or send it as a gift to your friends or loved ones. These gift vouchers will be sent by email. The credit of a gift card does not accrue interest nor does it have a cash value. The credit of a gift card cannot be used to pay for products from third parties websites. If you place an Order for a Product less than the value of the gift card, no refund or residual credit will be returned to you. An order for a gift card can be cancelled by contacting us via email at any time before the gift card has been redeemed. A card is considered to have been redeemed if it is used as payment in placing an Order. If the credit of a gift card is insufficient for the Order you wish to make, you may make up the difference through payment. You may use as many gift cards as you wish in paying for an Order, and gift cards may be used in conjunction with one promotional voucher per Order.

Limitation of Liability

This clause prevails over all other clauses and sets forth with our entire Liability, and your sole and exclusive remedies, for the performance, non-performance, purported performance or delay in performance of these Terms and Conditions or a Contract or the Site (or any part of it or them); or otherwise in relation to these Terms and Conditions or the entering into or performance of these Terms and Conditions.

Force Majeure

We shall not be liable to you for any breach, hindrance or delay in the performance of a Contract attributable to any cause beyond our reasonable control, including without limitation any natural disaster and unavoidable incident, actions of third parties (including without limitation hackers, suppliers, governments, quasi-governmental, supra-national or local authorities), insurrection, riot, civil commotion, war, hostilities, warlike operations, national emergencies, terrorism, piracy, arrests, restraints or detainments of any competent authority, strikes or combinations or lock-out of workmen, epidemic, fire, explosion, storm, flood, drought, weather conditions, earthquake, natural disaster, accident, mechanical breakdown, third party software, failure or problems with public utility supplies (including electrical, telecoms or Internet failure), shortage of or inability to obtain supplies, materials, equipment or transportation (“Event of Force Majeure”), regardless of whether the circumstances in question could have been foreseen.

Use of Material

All materials included on the site are protected by copyright, trademark and other laws and are the property of the company, unless otherwise noted. Unauthorized use of such materials may violate copyright, trademark and other laws. You may download and print portions of the materials for non-commercial and informational use. Copies that you make of the material must bear any copyright, trademark or other proprietary notices located on the site, which pertain to the material being copied. Any other sale, modification, reproduction, re-distribution, publication or re-transmission of any information from the site in whole or in part without the prior written permission of the company is strictly prohibited.

General

We shall keep a record of your Order and these Terms and Conditions until six years after we have accepted your Order. However, for your future reference, we advise you to print and keep a copy of these Terms and Conditions, your Order, the Acknowledgement and the Confirmation of Order. No failure or delay by us or you in exercising any right under these Terms and Conditions or a Contract shall operate as a waiver of such right or extend to or affect any other or subsequent event or impair any rights or remedies in respect of it or in any way modify or diminish our or your rights under these Terms and Conditions or a Contract. If any clause in these Terms and Conditions or a Contract shall become or shall be declared by any court of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall in no way affect any other clause or part of any clause, all of which shall remain in full force and effect, so long as these Terms and Conditions or a Contract shall be capable of continuing in effect without the unenforceable term. No person who is not a party to these Terms and Conditions or a Contract shall acquire any rights under it or be entitled to benefit from any of its terms even if that person has relied on any such term or has indicated to any party to these Terms and Conditions or that Contract its assent to any such term. These Terms and Conditions and a Contract (and all non-contractual obligations arising out of or connected to them) shall be governed and construed in accordance with Malaysia Law. Both we and you hereby submit to the non-exclusive jurisdiction of the Malaysia Courts. All dealings, correspondence and contacts between us shall be made or conducted in the English language.

Guarantee and complaints management

We shall perform our obligations under these Terms and Conditions with reasonable skills and care. We place great value on our customer satisfaction. You may contact us at any time using the contact details given in these Terms and Conditions. We will attempt to address your concerns as soon as reasonably possible and will contact you on receipt of any relevant enquiry or complaint. In guarantee cases, the manufacturer frequently must be involved, and as such it may take longer to resolve such an enquiry or complaint. In the event of a complaint it will help us if you can describe the object of your complaint as accurately as possible and, where applicable, send us copies of the Order or at least the order number that we assign you in the Acknowledgement or Confirmation of Order. Should you not have received any reaction from us within five Business Days, please make further enquiries. In rare cases your emails may be caught up in our spam filters or not reach us, or correspondence that we send to you may otherwise not have reached you.

Notices

Subject as otherwise provided in this Terms and Conditions, all notices, demands or other communications required or permitted to be given or made hereunder shall be in writing and delivered by prepaid registered post or by electronic mail (email) addressed to the intended recipient thereof at its address set out herein or at its email address set out herein (or to such other address or email address as any party may from time to time notify the others).  Any such notice, demand or communication shall be deemed to have been duly served (if given or made by e-mail) immediately or (if given or made by letter) seven (7) days after posting and in proving the same it shall be sufficient to show that the envelope containing the same was duly addressed, stamped and posted.

Amendment to these Terms and Conditions 

We reserve the right to amend these Terms and Conditions at any time. All amendments to these Terms and Conditions will be posted on-line. However, continued use of the Site will be deemed to constitute acceptance of the new Terms and Conditions.

Disclaimer

The information and services published on the site may contain typographical errors or technical inaccuracies. Information may be changed or updated without notice. We may also make improvements in and/or changes to the information described in the site at any time without notice. We are not responsible for any errors or omissions in the site or other website which may be referenced within or linked to the site.

INFORMATION ON THE THE SITE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON INFRINGEMENT OR TITLE. WE MAKES NO REPRESENTATION OR WARRANTY AS TO THE ACCURACY, RELIABILITY, TIMELINESS OR COMPLETENESS OF ANY MATERIAL ON OR ACCESSIBLE THROUGH THE SITE. ANY RELIANCE ON OR USE OF SUCH MATERIAL SHALL BE AT YOUR SOLE RISK. WE MAKES NO REPRESENTATION OR WARRANTY THAT THE THE SITE WILL BE AVAILABLE ON A TIMELY BASIS OR WILL BE UNINTERRUPTED OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR THE SERVERS HOSTING SUCH WEBSITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

WE ASSUMES NO LIABILITY FOR ANY DAMAGES WHATSOEVER, INCLUDING WITHOUT LIMITATION, INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR INCIDENTAL DAMAGES OF ANY KIND, LOST PROFITS, LOSS OF PROGRAMS OR OTHER DATA OR OTHERWISE, WHETHER BROUGHT IN CONTRACT OR TORT, ARISING OUT OF OR CONNECTED WITH THE USE OF OR INABILITY TO USE THE SITE OR THE USE, RELIANCE UPON OR PERFORMANCE OF ANY MATERIAL CONTAINED IN OR ACCESSED FROM THE SITE, EVEN IF WE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Privacy Policy

We adhere to always carry out the best way possible to ensure the privacy of all our registered users collected information as outlined below.

We have developed this Privacy Policy to inform you about how we will collect, hold, use, and disclose personal information, how individuals can gain access to personal information held by us and how an individual may enquire about how we deal with personal information. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected. When such information or detail is in no need, it will destroy or dispose of the same in a much secured manner possible. Our Privacy Policy is strictly for our registered account users only. You can visit our Site as a guest which you will be an anonymous visitor to us and any of your breached data will not make us to be liable. The outlined Privacy Policy fully complies with all the relevant laws and acts practiced in Malaysia and to the best practice of the industry.

All collected information from our users will only be disclosed within the company, our affiliates and certain limited third party for the use include but not limited to delivery purpose, status update purpose, order processing purpose, administration purposes and to provide service and product information purpose. To avoid ambiguity, administration purpose of your account will include the use of provided information to verify and to effect transactions of payments as outlined in the Terms and Conditions, keeping track of your use of our Site and providing you with information that are deemed fit to be highlighted to you which we trust that is not objected by you at any time. You are obliged to provide us with the accurate possible information and such information must not be misleading which you take full responsibility to time to time update and inform us of any changes thereafter. History of your visit and order purchase will be stored in our Site for a limited time only which is obtainable by logging in to your registered account on the Site.

We always ensure that all information collected in our Site will be secured and safely stored by restricting any unrelated third parties access, maintaining the up to date software to prevent unauthorized access and using the best system possible to secure the details in processing your payments. You should also ensure that the use of our Site from your end is in accordance with the entire secured manner possible in which we are not to be held liable for any occurrences through the default from your part. We will not disclose the obtained information to any third party unless otherwise stated in this Privacy Policy. In any exceptional situation, we may be required to disclose your personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes. Any issue in breach of disclosure should always be referred to any existing alternative dispute resolution process before proceeding to litigation upon failure of such alternate process. For certain analysis and evaluation purpose, some of your browsers information will be automatically recorded by us where we ensure that it will not be used in association with other personal details. We always reserve the full rights to revise and amend the Privacy Policy whenever we feel necessary and it is deemed to be in immediate effect once it is published on our Site. You may refer to our customer care department for any enquiries or complaints with regard to the use of our Site, product and services and also breach of this policy.

Payment Policy

Unless stated otherwise, we accept payment for orders in Ringgit Malaysia (RM) only. Our preferred payment method is via a secure system by eGHL, Stripe, Shopback and GrabPay, all data submitted will be protected in accordance with eGHL, Stripe, Shopback and GrabPay Privacy Policy. If you choose to pay for a Product using a payment card with a foreign currency denominated account, the account will still be taken in Ringgit Malaysia (RM) at the conversion rate applied by the relevant payment scheme at the time of processing your order. However, the acceptance of payment from funding channel outside Malaysia is subject to the service from eGHL, Stripe, Shopback, GrabPay and Malaysian law.

Information relating to electronic transactions entered via the Business shall be protected by encryption technology. We have partnered with secure payment gateway provider, eGHL, Stripe, Shopback and GrabPay. The Business cannot interfere and does not interfere with the payment gateway mechanism/tools/application. The Business has no access to the information that you may enter for making the payment through the payment gateway. Your transaction and banking details or other information as required for internet banking or other payment instruments are held by our Payment Gateway partner. By creating a link to a payment gateway, we do not endorse the payment gateway, nor are we liable for any failure of products or services offered by such a payment gateway. Such a payment gateway may have a privacy policy different from than ours. All failures/errors/omissions of the payment gateway shall be solely on the payment gateway. You hereby consent that you shall not sue the Business for any disputes that you may have with the payment gateway for any wrongdoing of the payment gateway.

Delivery Policy

We ships orders to street addresses in Malaysia and international only but do not deliver to a PO Box address. For international delivery, you are advised to consult with your country government and custom policies before making delivery as perfume contained cosmetic alcohol and we will not responsible and refund for any tax, loss, damage, stuck in custom clearance, return and risk by your government and custom policy.

On delivery of the Product, you may be required to sign for delivery. You agree to inspect the Product for any obvious faults, defects or damage before you sign for delivery. You need to keep receipt of the delivered Product in case of future discussions with us about it. Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address. We deliver in our standard packaging. Any special packaging requested by you is subject to additional charges. All risk in the Product shall pass to you upon delivery, except that, where delivery is delayed due to a breach of your obligations under a Contract, risk shall pass at the date when delivery would have occurred but for your breach. From the time when risk passes to you, we will not be liable for loss or destruction of the Product. We process and delivery orders daily (business day).

Orders made after 11am will be processed on next business day. Our aim is to have your items shipped to you as fast as possible. If your items have not arrived, don’t worry. Please allow at least 5 – 7 business days for delivery within Malaysia, 10 – 20 business days for international delivery upon confirmed payment for your order to arrive depending on the given estimated delivery time on your products. Once your orders have been picked up by our logistic department, tracking codes would be available and you can track the delivery status in your member page. If you have any concerns, please do not hesitate to contact Customer Service at hello@ticino-paris.com. Our business day means Monday to Friday, excluding Saturdays, Sundays & Public Holidays (Malaysian time).

TPP Policy

Ticino Paris Perfumery Sdn Bhd (“TICINO PARIS” or “The Company” or “We” or “Our” or “Us”) offers our customers and public (“You” or “yourself”) the opportunity to participate in the TICINO PARIS Partnership program (“TPP Program” or “the Program”) by registered yourself as TICINO PARIS Partner (“TPP”). TPP is bound by these Terms and Conditions by participating in the Program. By participating in the Program, you agreed to use the Program in the manner specified in these Terms and Conditions. If you do not agree to these Terms and Conditions in their entirety, you are not authorized to register as a TPP or to participate in the Program in any other manner. You may not participate in the Program where doing so would be prohibited by any applicable law or regulations. By login or browse or use or purchase from or at www.ticino-paris.com (“the Site” or “our site”) you or the user are agreeing to be bound by the current version of these terms & conditions of use provided herein. If you are a TPP, your use of the site also constitutes your acceptance of the site’s current terms & conditions.

All materials included on the site are protected by copyright, trademark and other laws and are the property of the company, unless otherwise noted. Unauthorized use of such materials may violate copyright, trademark and other laws. You may download and print portions of the materials for non-commercial and informational use. Copies that you make of the material must bear any copyright, trademark or other proprietary notices located on the site, which pertain to the material being copied. Any other sale, modification, reproduction, re-distribution, publication or re-transmission of any information from the site in whole or in part without the prior written permission of the company is strictly prohibited. The materials in the site are presented solely for the purpose of promoting the TICINO PARIS opportunity and the TICINO PARIS products available in your country of residence. THE PRODUCTS PROMOTED ON THE SITE ARE NOT FOR SALE OUTSIDE OF YOUR COUNTRY OF RESIDENCE. TICINO PARIS makes no representation that materials contained in the site are in compliance with the laws of jurisdictions outside of your country of residence. Individuals who choose to access the site from countries outside of their country of residence do so on their own initiative and for information purposes only. The terms and conditions herein shall be governed by the laws of your country of residence, without regard to that country’s conflicts of laws principles. You hereby submit to the jurisdiction of the courts of your country of residence for the purposes of litigating any lawsuit arising out of or in connection with these terms and conditions. These Policies and Procedures, in their present form and as amended from time to time at our discretion, are incorporated into the TICINO PARIS Agreement. It is the responsibility of each user to read, understand, adhere to, and ensure that he/she is aware of and operating under the most current version of these Policies and Procedures. For the purpose of these policies, the term user refers to all individuals and business entities who entered into a TICINO PARIS PARTNERSHIP Agreement (“TPP Agreement”) with TICINO PARIS. The purpose of the Agreement is to define the relationship between TICINO PARIS and the TPP; to set standards of acceptable business behavior; to assist you in building and protecting your business. The Company may from time to time amend the terms and conditions of the Agreement, Policies and Procedures, Compensation Plan and Price List. Amendments shall be effective upon notification of the changes in our site to all active TPP Members. 

We shall not be responsible for delays and failures in performing its obligations due to circumstances beyond its reasonable control, such as strikes, labor difficulties, riots, war, fire, death, curtailment or interruption of a source of supply, government decrees or orders, etc. If any provision of the TPP Agreement as it currently exists or as may be amended is found to be invalid, illegal, or unenforceable for any reason, only the invalid provision will be severed from the TPP Agreement; the remaining terms and provisions shall remain in full force and effect and shall be construed as if such invalid, illegal, or unenforceable provision never comprised a part of the TPP Agreement. The titles and headings to these policies are for reference purposes only and do not constitute, and shall not be construed as, substantive terms of the TPP Agreement. We never forfeit its right to require TPP Member compliance with the TPP Agreement or with applicable laws and regulations governing business conduct. Only in rare circumstances will a policy be waived, and such waivers will be conveyed by the Legal Services Department or an officer of the company. The waiver will apply only to that specific case. A TPP should seek legal advice from their professional advisor for matters of legal, financial, or other professional advice and not rely on any such advice if given from TICINO PARIS. 

To join TICINO PARIS PARTNERSHIP (TPP), be at least the age of majority in your country of residence; reside in a geographic area where TICINO PARIS has been approved for business; read the TICINO PARIS Policies and Procedures and TICINO PARIS Reward Plan; and purchase a TPP’s starter product – Perfume Travel Kits for a nominal cost (unless prohibited by law). Have a valid IC number. Provide TICINO PARIS with a current and correct correspondence address and phone number where you can be reached. TICINO PARIS reserves the right to accept or reject any application for any reason. If TICINO PARIS determines that the TPP Application and Agreement contains inaccurate or false contact or other information, it may immediately terminate a TPP Membership or declare the TPP Application and Agreement null and void from its beginning. Further, it is the obligation of the TPP to report to the Company on an ongoing basis any changes which affect the accuracy of the TPP Application and Agreement. 

TPP may not directly or indirectly use the TICINO PARIS trademark or trade name or corporate logo to promote their independent business. TPP may not directly or indirectly record or reproduce materials from any TICINO PARIS corporate function, event, speech, etc. TPP may not directly or indirectly record, reproduce, or copy any presentation or speech by any TICINO PARIS spokesperson, representative, speaker, officer, director, or etc. TPP may not directly or indirectly reproduce or copy any recording of a TPP produced media presentation including audio tapes, videotapes, CDs, etc. TPP may not directly or indirectly publish, or cause to be published, in any written or electronic media, the name, photograph or likeness, copyrighted materials, or property of individuals associated with TICINO PARIS without express written authorization from the individual and/or TICINO PARIS. TPP may not directly or indirectly publish, or cause to be published, in any written form or electronic media, the copyrighted materials or property of TICINO PARIS, without express written authorization from TICINO PARIS. TPP may not directly or indirectly use or attempt to register or sell any of TPP’s trade names, trademarks, service names, service marks, product names, or any derivative thereof, for any internet domain name or email address. Use of TPP Name, Likeness, and Image TPP consents to TICINO PARIS’s use of his/ her name, testimonial (or other statements about TICINO PARIS, its products, or opportunity in printed or recorded form, including translations, paraphrases, and electronic reproductions of the same), and image or likeness (as produced or recorded in photographic, digital, electronic, video, or film media) in connection with advertising, promoting, and publicizing the TICINO PARIS opportunity, products, or any TICINO PARIS related or sponsored events. TPP may not create their own marketing or advertising material offering any TICINO PARIS products at a price less than the current auto order price plus shipping and applicable taxes. TPP may use Social Media, i.e. Facebook, Tiktok, Blogger, Twitter, Instagram, etc., to interact with his/her downline/network regarding his/her TICINO PARIS business. However, any information designed to solicit a TPP, Preferred Customer, or potential TPP or Preferred Customer to buy TICINO PARIS product and/or services, attend a TICINO PARIS event, or encourage them to contact him/ her for more information would be considered an advertisement and thus fall under the advertising guidelines as set forth in this section.

PERSONAL INFORMATION From time to time it will be necessary for you to provide TICINO PARIS with personal information for purposes related to TPP or your application to become a TPP. These purposes may include Processing your TPP Application. TPP commission payout. Development Genealogy Reports. • Providing TPP services such as planning and facilitating TPP meetings and training. Administering TPP benefits.  Development and implementing policies, marketing plans, and strategies. Publishing personal information in TICINO PARIS newsletters, promotional materials, and intra-group communications. Providing references. Complying with applicable laws and assisting with any governmental or police investigation and Other purposes directly relating to any of the above. Please refer to our privacy policy for further details.

Where permitted by the provisions of applicable law, TICINO PARIS may provide your personal information to the following third parties: Employees, directors, and managers of TICINO PARIS and its local and foreign associated/affiliated companies. Any agent, contractor, supplier, vendor, or other third party who provides administrative, advertising, printing, or other services to TICINO PARIS or its affiliated companies, including but no limited to distribution centers, external auditors, medical practitioners, trustees, insurance companies, actuaries, and any consultant/agent appointed by TICINO PARIS or its affiliated companies to plan, provide, and/or administer TPP benefits. Persons or organizations seeking references; and any government agency or other appropriate governmental; police; or regulatory authority in Malaysia. Under the Personal Data (Privacy) Ordinance, you have the right to request and obtain from TICINO PARIS the personal information TICINO PARIS has on file about you and correct any data that is inaccurate (unless an exception applies). You may also request TICINO PARIS to inform you of the type of personal information maintained by TICINO PARIS. Requests for access to and correction of personal data or information about TICINO PARIS’s policies and practices regarding personal data should be addressed in writing to TICINO PARIS Customer Service.

TICINO PARIS reserves the right to modify or amend at any time these Terms and Conditions and/or the methods through which rewards are earned. We reserve the right to disqualify any customer or TPP from participation in the TPP Program at any time at our sole discretion, including without limitation if you or TPP does not comply with any of these Terms and Conditions or otherwise fails to comply with any applicable laws. TICINO PARIS reserves the right to amend or terminate the TPP program at any time, for any reason. The TPP Program is administered by TICINO PARIS. By joining the Program and becoming a TPP, you or your parent or legal guardian agree that you have read, understood and agree to be bound by the Program Terms and Conditions (“Terms”) and by any changes or modifications we may make. You should review these Terms and the related policies and FAQ frequently to understand the terms and conditions that apply to the Program as they may change from time to time. These Terms do not alter in any way the terms or conditions of any other agreement you may have with us, including any agreement for products or services. By enrolling in the Program, you also agree to be bound by our website PRIVACY POLICY and our website TERMS AND CONDITIONS, which are incorporated herein by reference. If you do not agree to these Terms, our website PRIVACY POLICY, and our website TERMS AND CONDITIONS, you cannot participate in the Program. The Program is void where prohibited by law.

TPP Program is only available on www.ticino-paris.com . Eligible individuals may enroll into the Program through visit www.ticino-paris.com and browse at TPP webpage and make eligible online-purchase for any box of TICINO PARIS Perfume Travel Kits. Then follow the steps in an invitation email to register yourself as TPP. 

You are required to provide your full name, email address, IC number, bank account information in order to enroll. If you enroll at the Website, you must also create a password in order to enroll. You are solely responsible for maintaining the accuracy of your account information and for updating it as required. You may update your personal information on the Website. Only one Program account may be associated with a single TPP and a single email address. In the event of a dispute over the identity of the TPP enrolled in the Program, the TPP will be deemed to be the authorized account holder of the email address submitted at the time of enrollment. For purposes of these Terms, the “authorized account holder” is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address. All transactions and rewards are strictly based on information captured from your TPP account dashboard (“System Info”).

You are able to earn the TPP commission or incentive by making eligible purchases or taking certain other Program actions. Eligible purchases and other opportunities to unlock the TPP commission will be posted on the Website or may be published through other media (e.g., in-store, in marketing communications, social media, etc.). You may be eligible for certain Rewards, which may change from time to time and may be offered on a limited basis. Visit the TPP page FAQ from our Website for a current list of available benefits and rewards. For your eligible purchase to qualify for the Program, you must be enrolled in the Program and you must provide your TPP code or link at the time of purchase by logging into your account on the Website. To earn the TPP commission, your purchase must be made on qualifying products and services. Qualifying purchases exclude gift cards, sales tax, state fees, shipping charges, delivery charges and other excluded charges and/or purchases as specified by us from time-to-time, including, but not limited to, certain charitable products where funds are donated to certain charitable organization, value sets, select premium products and services, and other specified products. 

The TPP commission earned through the Program are non-transferable, and you have no property rights in or to rewards or other Program benefits. TPP commission or incentive credited to your Program account will be decreased or reversed, as applicable, if all or part of the purchase is returned or canceled, or if the TPP commission or incentive is obtained through fraudulent or other activity that violates these Terms as determined by us in our sole discretion. We are not responsible for the Rewards lost or redeemed due to fraudulent activity by you or any third party. We are not responsible for rewards that are lost, stolen or otherwise destroyed. The sale, barter, transfer, or assignment of any of the Reward offered through the Program, other than by us, is expressly prohibited. Any applicable tax liabilities resulting from rewards earned under the Program are the responsibility of the TPP. 

We reserve the right to change the Program Reward, Benefit and activity. We reserve the right to place limits on the number of purchases or activities that are eligible for the Program and/or for any given tier, the number or types of rewards or benefits you may receive or earn in any given tier, in a given time period or for the duration of the Program, and/or any combination thereof. If you have concerns that a purchase or other activity was not properly applied to your TPP account, you should contact us at tpp@ticino-paris.com or WhatsApp 60122120961. Your email must specify your name, address, phone number, and email address associated with the Program, the date of the Program activity, and the issue(s) you encountered. This email must be sent no more than five (5) days after the date the purchase or other Program activity took place. We are not responsible for late notifications about purchases or other Program activities not being credited to an TPP account.

The products and services available through the Program and any samples that we may provide to you are for personal use only. You may not sell or resell any of the products, services, or samples you purchase or otherwise receive from us. We reserve the right, without notice, to cancel or reduce the quantity of any order to be filled and/or any products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms. By enrolling in the Program, you will be automatically subscribed to receive and consent to receiving the Program related emails, including Program marketing emails and TICINO PARIS online emails, including marketing emails. You may opt-out of receiving the Program or TICINO PARIS online marketing emails at any time, but operational and transactional emails will still be sent to you as they relate to your membership in the Program, and you consent to their note or receipt. If you terminate the Program membership, you will no longer receive the Program-related communications.

The Program and its rewards and benefits are offered at our sole discretion. We may, in our discretion, cancel, modify, restrict or terminate these Terms, our FAQs, and/or the Program or any aspect or feature of the Program at any time without prior notice, even though such changes may affect the value of rewards or benefits already accumulated or earned and/or the ability to redeem accumulated rewards or benefits. We reserve the right, at any time, in our sole discretion to exclude you from participation in the Program; discontinue your participation in the Program; and/or suspend or audit your TPP membership for any amount of time without prior notice. Any suspected abuse of the Program, failure to follow any Terms, membership inactivity for 12 months, illegal activity, fraud, misrepresentation or other conduct inconsistent with these Terms and/or detrimental to us or our interests, including without limitation, any suspected illegal, fraudulent other unauthorized use of any Program rewards and/or benefits, may result in the revocation of your TPP membership, loss of accrued points or rewards or benefits, and make you ineligible for further participation in the Program. If your membership is revoked, any rewards or benefits in your account will automatically expire and your access to the Program and features will automatically terminate, at our sole discretion. If, in our sole discretion, we suspect fraud, misrepresentation, abuse or violation of these Terms, we also have the right to take appropriate legal action. If you decide you no longer want to be a part of the Program, you may opt to cancel your TPP membership by informing us. Cancellation of TPP membership only effected after you received an official email notification from us.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

YOU AGREE THAT NEITHER TICINO PARIS NOR OUR PARENTS, SUBSIDIARIES, AFFILIATES, PARTNERS, OR LICENSORS WILL BE RESPONSIBLE OR LIABLE IN CONTRACT, WARRANTY, OR IN TORT (INCLUDING NEGLIGENCE) FOR ANY (A) INTERRUPTION OF BUSINESS; (B) ACCESS DELAYS OR ACCESS INTERRUPTIONS TO THE PROGRAM; (C) DATA NON-DELIVERY, LOSS, THEFT, MISDELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; (D) LOSS OR DAMAGES OF ANY SORT INCURRED AS A RESULT OF DEALINGS WITH OR THE PRESENCE OF THIRD PARTY LINKS ON THE SITE OR USE OF ANY REWARD OR BENEFIT OF THE PROGRAM; (E) COMPUTER VIRUSES, SYSTEM FAILURES OR MALFUNCTIONS WHICH MAY OCCUR IN CONNECTION WITH YOUR USE OF THE SITE, INCLUDING DURING HYPERLINK TO OR FROM THIRD PARTY WEBSITES; (F) ANY INACCURACIES OR OMISSIONS IN PROGRAM CONTENT; OR (G) EVENTS BEYOND OUR REASONABLE CONTROL. WE MAKE NO REPRESENTATIONS OR WARRANTIES THAT DEFECTS OR ERRORS WILL BE CORRECTED. YOU AGREE THAT NO CLAIMS OR ACTION IN CONTRACT, WARRANTY, OR IN TORT (INCLUDING NEGLIGENCE) ARISING OUT OF, OR RELATED TO, YOUR PARTICIPATION IN THE PROGRAM, USE OF ANY REWARDS OR OTHER BENEFIT OR THESE TERMS MAY BE BROUGHT BY YOU MORE THAN ONE (1) YEAR AFTER THE CAUSE OF ACTION RELATING TO SUCH CLAIM OR ACTION AROSE. IF YOU ARE DISSATISFIED WITH THE PROGRAM, TERMINATION OF YOUR MEMBERSHIP IN THE PROGRAM IS YOUR SOLE REMEDY. WE HAVE NO OTHER OBLIGATION, LIABILITY, OR RESPONSIBILITY TO YOU.

You agree to defend, indemnify and hold us, our parents, subsidiaries, affiliates, partners, licensors, officers, directors, employees, and agents harmless for any loss, damages or costs, including reasonable attorneys’ fees, resulting from any third party claim, action, or demand resulting from your participation in the Program in violation of any law, rule, regulation or these Terms. This Program and these Terms will be governed by and construed under the substantive laws of Malaysia, as if they were a contract wholly entered into and wholly performed within Malaysia and without reference to conflict-of-laws considerations.

ANY DISPUTE RELATING IN ANY WAY TO THIS PROGRAM, THESE TERMS, YOUR PROGRAM MEMBERSHIP, OR THE RELATIONSHIP BETWEEN THE PARTIES SHALL BE SUBMITTED TO CONFIDENTIAL ARBITRATION IN MALAYSIA AND YOU AGREE TO SUBMIT YOURSELF TO THE JURISDICTION AND PROCEEDINGS THEREOF. ARBITRATION MEANS THAT A SINGLE ARBITRATOR WILL DECIDE THE CLAIM, AND YOU WILL NOT HAVE THE RIGHT TO SUE IN COURT OR TO HAVE A JUDGE OR JURY DECIDE YOUR CLAIM. YOUR RIGHTS TO PREHEARING EXCHANGE OF INFORMATION AND APPEALS MAY ALSO BE LIMITED IN ARBITRATION. It is further agreed that any dispute over the scope of this arbitration provision and any dispute as to whether a claim is arbitral shall be submitted to the arbitrator for decision. Notwithstanding the foregoing, to the extent you have in any manner violated or threatened to violate our intellectual property rights or the intellectual property rights of our affiliates, partners or licensors or otherwise have a cause of action in equity, we may seek injunctive or other appropriate relief in any court of competent jurisdiction and you consent to jurisdiction and venue in any such court for such purposes. 

You agree that any arbitration or proceeding shall be limited to the dispute between us and you individually, and (i) no arbitration or proceeding shall be joined with any other; (ii) there is no right or authority for any dispute to be arbitrated or resolved on a class action-basis or to utilize class action procedures; and (iii) there is no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other persons. YOU AGREE THAT YOU MAY BRING CLAIMS AGAINST US ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. We reserve the rights to amend, to change, to modify, to add or to remove portions or parts of TPP FAQ and policy on our official website without any or further notice.

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