Terms & Conditions
1.1 General
Ticino Paris Perfumery Sdn Bhd 1153325-P (“the Company,” “we,” “our,” or “us”) operates the website located at www.ticino-paris.com and its associated webpages (“the Website,” “the Site,” or “the Online Shop”), which lists and provides the products we offer. By accessing or using the Site, or by checking the box on the registration page or the checkout page to agree to these Terms and Conditions, you (“the Customer” or “you”) confirm that you have read, understood, and accepted these Terms and Conditions. Your acceptance constitutes a legally binding agreement between you and the Company, and you are hereby bound by these Terms and Conditions.
The following expressions shall have the meanings set out below:
"Account": A personal account you must register for to place an order on the site.
"Acknowledgement": Our response to your order or queries via email.
"Business": The online business of selling through the site.
"Business Day": Any day, excluding Wednesday, Thursday, and public holidays in Malaysia.
"Contract": An order of a product placed by you that we accept in accordance with these terms.
"Customer": An individual who places an order on the site.
"Order": An order submitted by you to the site to purchase a product from us.
"Purchase Confirmation": An email from us confirming acceptance of your purchase.
By using this site, you agree to these terms and conditions. If you do not agree, please refrain from using the website.
1.2 Minimal Requirements
To place an order, you must be at least 18 years of age at the time of the order. You must possess a valid credit or debit card issued by a bank that is acceptable to the Company’s payment gateway provider, or maintain a valid and active online banking facility with an approved bank. Your use of the Site and any successful transactions constitute acceptance of these Terms and Conditions. These Terms will govern all orders and contracts for the sale and supply of products and shall prevail over any conflicting terms provided by you.
1.3 Orders
To place orders, you must create an account on the website. Once an order is placed, you agree to pay the price indicated on the site, including taxes and any applicable delivery charges. Payments must be made in full at the time of ordering using the payment methods listed on the site. We reserve the right to validate your payment details before processing your order. A contract is formed only when we accept your order and issue a "Order Confirmation." Until that point, we reserve the right to reject your order. If we reject your order, any payments made will be refunded promptly. If you discover a mistake after submitting your order, please contact us immediately. However, we cannot guarantee that we can amend your order. The final order price will be confirmed in the Order Confirmation email.
1.4 Delivery and Risk
Upon a successful order, we will deliver the products to the shipping address provided during the order process. You may be required to sign for the delivery. We strive to deliver within the estimated time, but delays may occur due to factors beyond our control. Risk passes to you upon delivery. We will not be liable for any loss or damage after delivery. If delivery is delayed due to your breach of contract (e.g., providing incorrect delivery details), risk will pass at the time delivery would have occurred but for your breach.
1.5 Returns & Refunds
Returns and refunds are only allowed under certain circumstances, at our sole discretion, and in accordance with Malaysian consumer protection laws. You must notify us of any discrepancies or damages within two (2) days of receipt, providing the order number and delivery note. Items must be returned in their original condition, including packaging, using only courier services. Refunds will be processed in the form of e-vouchers or e-credit or e-coin, not cash.
1.6 Product Warranty
We warrant that the products will conform to the manufacturer’s latest published instructions. However, any misuse of the product that does not comply with the instructions will void this warranty. If you receive a defective product, please contact us within two (2) days of receipt to request compensation or replacement, which will be at our discretion.
1.7 Liability
We will not be liable for any indirect, incidental, or consequential loss or damage arising from your use of the website, or for any losses that are not foreseeable. Our liability for any claim under these terms shall be limited to the purchase price of the product in question.
1.8 Data Protection
By using our site, you agree to the collection, use, and disclosure of your personal data in accordance with our Privacy Policy, and as required by the Malaysian Personal Data Protection Act (PDPA) 2010. We take all reasonable precautions to ensure the safety and integrity of your personal information.
1.9 Privacy Policy
We are committed to ensuring the privacy of all our registered users. This Privacy Policy outlines how we collect, hold, use, and disclose personal information, as well as how individuals can access their personal data and inquire about our data handling practices. We will only collect personal information that is necessary for our business dealings with you. This may include, but is not limited to, your name, contact details, delivery address, and payment information.
We will only retain your information for as long as required by law or for the purposes for which it was collected. Once your information is no longer needed, we will securely destroy or dispose of it. This Privacy Policy applies exclusively to our registered users. You may browse our website as a guest; however, as an anonymous visitor, you acknowledge that we are not liable for any breaches of your data. The personal information we collect will only be disclosed within our company, our affiliates, and select third parties as necessary for the following purposes: Order processing, Delivery updates, Account administration, Providing service and product information.
For clarity, the administration of your account may involve verifying and processing your transactions as detailed in our Terms and Conditions. You are required to provide accurate information and must keep us informed of any changes. We will retain a history of your visits and order purchases for a limited time, which can be accessed through your registered account.
We take data security seriously and implement measures to protect your information. Access to personal data is restricted to authorized personnel only, and we maintain updated software to prevent unauthorized access. While we strive to ensure the security of our systems, you are also responsible for using our website securely. We are not liable for any breaches that result from your failure to take reasonable precautions. We will not disclose your personal information to third parties without your consent, except in the following circumstances: If disclosure is necessary to protect your life or health, For law enforcement purposes.
1.10 Required by law
In the event of a breach of this Privacy Policy, we encourage you to pursue any existing alternative dispute resolution processes before initiating litigation. For analysis and evaluation purposes, we may automatically collect information from your browser. This information will not be linked to other personal data and will be used solely to improve our services. We reserve the right to revise and amend this Privacy Policy as necessary. Any changes will take effect immediately upon publication on our website. If you have any inquiries or complaints regarding this Privacy Policy, our services, or any breach of this policy, please contact our customer care department.
1.11 Payment and Delivery
Unless stated otherwise, we accept payment for orders in Ringgit Malaysia (RM) only. Our preferred payment methods are through secure payment gateways provided by eGHL, Stripe, and GrabPay. All data submitted will be protected in accordance with the respective Privacy Policies of eGHL, Stripe, and GrabPay. If you choose to pay using a payment method linked to a foreign currency-denominated account, the transaction will be processed in Ringgit Malaysia (RM) at the conversion rate applied by the relevant payment scheme at the time of processing your order. Please note that acceptance of payments from funding channels outside Malaysia is subject to the services of eGHL, Stripe, GrabPay, and Malaysian law. Information related to electronic transactions entered via our platform will be secured through encryption technology. We partner with secure payment gateway providers, but we do not interfere with the payment gateway mechanisms, tools, or applications. We do not have access to the information you enter while making payments through these gateways. Your transaction and banking details are securely held by our payment gateway partners. By creating a link to a payment gateway, we do not endorse the payment gateway and will not be liable for any failures of products or services offered by such gateways. The payment gateway may have a different privacy policy from ours. All failures, errors, or omissions from the payment gateway will be solely their responsibility, and you consent to not hold us liable for any disputes arising from their services.
We ship orders to street addresses in Malaysia and internationally; however, we do not deliver to PO Box addresses. For international delivery, you are advised to consult your country's government and customs policies before placing your order, as perfumes contain cosmetic alcohol. We will not be responsible for any taxes, losses, damages, or customs clearance issues that may arise from your government's policies. Upon delivery of the product, you may be required to sign for receipt. You agree to inspect the product for any obvious faults, defects, or damages before signing for delivery. It is your responsibility to retain the receipt of the delivered product for any future discussions with us regarding your order. Please be aware that delivery may not be possible to certain locations. In such cases, we will contact you using the details you provided when placing your order to discuss cancellation or delivery to an alternative address. We deliver products in standard packaging. Any special packaging requests are subject to additional charges. All risks associated with the product shall pass to you upon delivery. However, if delivery is delayed due to your breach of obligations under the contract, the risk will pass at the date when delivery would have occurred but for your breach. From the time when risk passes to you, we will not be liable for any loss or destruction of the product.
Orders placed after 12.00 PM will be processed on the next business day. Our goal is to ship your items as quickly as possible. If your items have not arrived, please allow at least 7 business days for delivery within Malaysia and up to 20 business days for international delivery after confirmed payment, depending on the estimated delivery time provided for your products. Once your orders have been picked up by our logistics department, tracking codes will be available, allowing you to track the delivery status through your member page. Our business days are Monday, Tuesday, Friday, Saturday, Sunday, excluding Wednesday, Thursday, and public holidays (Malaysian time).
1.12 Force Majeure
We shall not be liable for any breach, hindrance, or delay in the performance of a contract attributable to any cause beyond our reasonable control, including but not limited to natural disasters, unavoidable incidents, actions of third parties (such as hackers, suppliers, governments, quasi-governmental authorities), insurrections, riots, civil commotions, wars, national emergencies, terrorism, piracy, arrests, detentions by competent authorities, strikes, lockouts, epidemics, fires, explosions, storms, floods, droughts, earthquakes, mechanical breakdowns, public utility failures (including electrical, telecommunications, or internet failures), shortages, or inability to obtain supplies, materials, equipment, or transportation (collectively referred to as “Events of Force Majeure”). This clause applies regardless of whether the circumstances could have been foreseen.
1.13 Intellectual Property Rights
All materials included on the Site are protected by copyright, trademark, and other laws and are the property of the Company, unless otherwise noted. Unauthorized use of such materials may violate copyright, trademark, and other laws. Any copies made must bear all copyright, trademark, or proprietary notices found on the Site related to the materials being copied. Any sale, modification, reproduction, redistribution, publication, or retransmission of any information from the Site, in whole or in part, without prior written permission from the Company is strictly prohibited.
1.14 Waiver of Rights
No failure or delay by either party in exercising any right under these Terms and Conditions or a contract shall operate as a waiver of such right or affect any other or subsequent event or impair any rights or remedies. If any clause in these Terms and Conditions or a contract is declared invalid or unenforceable by a competent court, such invalidity shall not affect the remaining clauses, which shall remain in full force and effect.
1.15 Third-Party Rights
No person who is not a party to these Terms and Conditions or a contract shall acquire any rights under it or benefit from any of its terms, even if that person has relied on any such term or indicated assent to any such term.
1.16 Governing Law
These Terms and Conditions and any contract shall be governed by and construed in accordance with Malaysian law. Both parties hereby submit to the non-exclusive jurisdiction of the Malaysian courts. All dealings, correspondence, and contacts between us shall be conducted in the English language.
1.17 Customer Satisfaction
We shall perform our obligations under these Terms and Conditions with reasonable skill and care. We place great value on customer satisfaction. You may contact us at any time using the contact details provided in the website. We will attempt to address your concerns promptly. In cases involving guarantees, the manufacturer may need to be involved, which may prolong the resolution process. When making a complaint, please provide as much detail as possible and include copies of the order or the order number assigned in the acknowledgment or confirmation of your order. If you do not receive a response from us within seven business days, please follow up, as emails may occasionally be caught in spam filters.
1.18 Notices
Unless otherwise stated, all notices, demands, or communications required or permitted under these Terms and Conditions shall be in writing and delivered by registered post or by courier service or by email or by WhatsApp to the intended recipient's address, contact or email provided herein. Any notice served by email or WhatsApp shall be deemed duly served immediately, and any notice served by letter shall be deemed served seven (7) days after posting. In proving the same, it is sufficient to show that the envelope was duly addressed, stamped, and posted.
1.19 Amendments
We reserve the right to amend these Terms and Conditions at any time. All amendments will be posted online, and your continued use of the Site will be deemed acceptance of the new Terms and Conditions.
1.20 Use of Cookies and Third Party Links
Cookies are small pieces of information that are stored on computer hard drives. The Company may use cookies to recognize the member whenever the member returns to the Site in order to provide better user experience. The Company may allow third parties to use cookies on the website. The company does not control the use or contents of third-party cookies. If the member elects to block cookies, please note that full advantage of the features and functions of the site may be omitted. The Site may contain links to websites operated and maintained by third parties over which the company has absolutely no control, e.g., logistic partner. Any information provided to third party websites will be governed under the terms of each websites' privacy policy and members are encouraged to investigate and ask questions before disclosing any information to the third-party operators’ websites. The company has no responsibility or liability whatsoever for the content, actions or policies of third-party websites.
1.21 Limitation of Liability
We assume no liability for any damages whatsoever, including but not limited to indirect, special, consequential, punitive, or incidental damages of any kind, lost profits, loss of programs, or other data, arising out of or connected with the use of or inability to use the Site, or the reliance on or performance of any material contained in or accessed from the Site, even if we were advised of the possibility of such damages.
1.22 Disclaimer
The information and services published on the Site may contain typographical errors or technical inaccuracies. We may change or update information without notice and may also make improvements and/or changes at any time. We are not responsible for any errors or omissions on the Site or any other websites referenced or linked to the Site. Information on the Site is provided "as is" without warranties of any kind, either expressed or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or title. We make no representations or warranties regarding the accuracy, reliability, timeliness, or completeness of any material on or accessible through the Site. Any reliance on such material is at your sole risk. We do not guarantee that the Site will be available on a timely basis or uninterrupted, nor do we warrant that defects will be corrected or that the Site or the servers hosting it are free of viruses or harmful components. These terms and conditions shall be governed by the laws of Malaysia. Any disputes arising from this agreement shall be resolved through confidential arbitration in Malaysia. You agree to submit to the jurisdiction of the arbitrator, and you waive your right to bring claims in court.
2.1 Acceptance
These Terms and Conditions govern your participation in the Perfume Ambassador Program (“PA Program” or "The Program") offered by Ticino Paris Perfumery Sdn Bhd 1153325-P (“the Company,” “we,” “our,” or “us”). By registering for the Program or continuing to use it or by checking the box on the registration page or the checkout page to agree to these Terms and Conditions, you as Member (“you”, “Perfume Ambassador”, or “Perfume Ambassador Manager”) agree to be bound by these terms. Your acceptance of these terms constitutes a legally binding agreement between you and the Company. You acknowledge that these terms, together with the Company's Website Terms and Conditions, govern your participation in the Program.
2.1 Member Qualifications
To become a Member, you must:
A. Be at least 18 years old at the time of registration.
B. Comply with all applicable Malaysian laws.
C. Make the required initial purchase to join the Program as refer to the Frequently Asked Questions (FAQ) section on the program webpage.
The Company reserves the right to terminate your membership if you do not meet these requirements or if you violate any of these terms. The Company shall not be liable for any losses or damages arising from such termination.
A Member is an independent contractor responsible for their own recruitment and sales activities. Members must conduct business in accordance with the Company's policies, marketing plans, and product purchases.
When registering, Members must provide accurate personal details, recommendations, and sponsorship information as required by the Company. Members are responsible for any errors or omissions in their submitted documents or forms of information.
Members must promptly update their account dashboard with any changes to their personal information, including address, email, phone number, bank account details, and other relevant information. The Company is not responsible for any failure to receive commissions or notices due to Member's failure to update their information.
2.2 Member Registration
Members must register using their full legal names and Identity Card or Passport numbers. The Company will only recognize the qualifications of the registered member. Claims of rights made by members who joined under another person's name will not be accepted. Members must ensure that all information provided during registration is complete and accurate, including the information of their sponsoring member and banking account. If false or misleading information is found, the Company reserves the right to review and terminate the membership.
Access to the website after registration does not guarantee membership acceptance. The Company has the sole authority to approve or deny membership. Once registered, members cannot change their name or Identity Card or Passport number. Each individual is allowed only one membership account. Multiple membership accounts are not permitted, both within and outside of Malaysia.
2.3 Membership Validity Period
Enjoy a lifetime membership by keeping your account active. The policy for membership validity is outlined in the Frequently Asked Questions (FAQ) section on the program webpage.
2.4 Termination of Membership
The Company reserves the right to terminate any membership without prior notice due to a Member's breach of these terms. The Company will determine appropriate actions based on the severity of the breach. Members may appeal within 7 days, but the Company's decision is final.
Membership will be terminated if:
A. The Member registers or withdraws without consent.
B. The Member provides false information or documents during registration.
C. The Member causes a serious operating loss to the Company, such as financial loss due to reputational damage, mass returns, or lawsuits caused by non-compliance with Company regulations.
D. The Member promotes or sells products or businesses of other companies in the same product category (perfumes and jewelry) to the Company's Members.
The Company may immediately terminate a Member's membership due to a serious controversy. Termination ends the legal relationship between the Member and the Company, and the Member loses all rights as a Member.
Inheritance
Upon the death of a Member, their interest may be passed on to their spouse, children, or designated family members. In such cases, the designated beneficiary must notify the Company of the Member's death and their intention to inherit the Member's interest. However, the transfer of interest is subject to the Company's approval, the Company's rules and regulations, and applicable Malaysian laws.
2.5 Inheritance
Upon the death of a Member, their interest may be passed on to their spouse, children, or designated family members. In such cases, the designated beneficiary must notify the Company of the Member's death and their intention to inherit the Member's interest. However, the transfer of interest is subject to the Company's approval, the Company's rules and regulations, and applicable Malaysian laws.
2.6 Orders, Returns, and Shipping
Members must purchase Company products directly from the Company. Reselling to other Members or third parties is prohibited.Members cannot hold excessive stock or over-purchase beyond their personal consumption. Over-purchased items cannot be returned. All orders are subject to the Company's acceptance and these terms and conditions.
Exchanges, returns, or refunds are subject to the Company's approval. Commissions and coins earned may be adjusted accordingly. Intentional purchase and return for commission generation is strictly prohibited. Returns and refunds may result in a demotion of your account status and deductions of commissions and coins earned from the respective order. Deductions may be processed within the Company's operating timeframe.
2.7 Frequently Asked Questions (FAQ) section
Compensation, rewards, and other policies of the program are outlined in the Frequently Asked Questions (FAQ) section on the program webpage. These policies are governed by the terms and conditions of the program. By participating in the program, Members agree to have read, understood, and accepted the policies stated in the FAQ.
2.8 Commission Payment and Bank Account Details
Members are responsible for providing their active and valid Malaysian bank account details, including bank name, account name, and account number, to receive commission payments. The Company is not liable for rejected or returned commission payments due to incorrect or incomplete bank account information provided by the Member. The Company may charge a fee to the Member to cover bank service charges incurred for repayment of commission payments resulting from failed initial payments due to incorrect or incomplete bank account information. Members must promptly update their bank account details if any changes occur. Commission payments may be delayed if the Company cannot process them due to incorrect information. Any repayments for failed commission payments will be postponed to the next month's payment date, as determined by the Company. Commissions will be paid via online transfer in Malaysian Ringgit (MYR) to a valid bank account with a bank supported by FPX Malaysia only.
3.1 General
The management regulations in this Agreement (“the Regulations”) outline the rules that Members must follow during their participation in the Program. The Company may impose sanctions, including warnings, suspension, or termination of membership, for any violations of these regulations.
Members must act professionally and in a manner that protects and enhances the Company's name and reputation. Members agree not to do anything that could harm the Company's name, business, or income. The Company may modify, amend, or adopt these regulations from time to time. Amendments will be communicated through the Company's website, official documents, email, or WhatsApp. Members will be deemed to have accepted these amendments.
The Regulations aim to establish a sound and effective new member recruitment culture and promote mutual prosperity between the Company and its Members by ensuring both parties comply with the regulations for the recruitment of new Members and the sale of the Company's products.
3.2 Interpretation
Higher-Level Members: "Higher-Level Members" refers to all members with a rank higher than the member being discussed. Statutory Provisions: References to statutory provisions include the provisions themselves and any related regulations, as amended or re-enacted. Headings: Headings are for reference only and do not affect the interpretation of the Agreement.
Agreement References: References to "this Agreement" include all amendments, additions, and variations agreed upon by the Parties.
Singular and Plural: Words in the singular also include the plural, and vice versa. Words referring to a specific gender include all genders. "Person" includes individuals, corporations, companies, partnerships, firms, trustees, trusts, executors, administrators, legal personal representatives, unincorporated associations, joint ventures, syndicates, or other business enterprises, as well as governmental, administrative, or regulatory authorities or agencies.
Joint and Several Liability: When Members are collectively mentioned in relation to warranties, obligations, undertakings, indemnities, or acknowledgments, they are jointly and severally liable for their performance.
Unless otherwise specified, this Agreement regulates and governs the management of the Members in the Company. The validity, interpretation and performance of this Agreement shall be governed in all respects by the relevant legislation, applicable laws and/or regulations in Malaysia. This regulation applies to all members registered with the Company.
3.3 Relationship of Company and Members
The Parties agree that nothing in this Agreement creates an employment, partnership, or joint venture relationship between the Member and the Company. Members do not have the authority to create any contracts or obligations on behalf of the Company, its parents, subsidiaries, or affiliates, except as expressly stated in this Agreement. Members agree to indemnify and hold harmless the Company from any losses, costs, or liabilities arising from their services to merchants or their own wrongful or reckless conduct in relation to such services.
3.4 Intellectual Property
Members acknowledge and agree that all intellectual property belonging to or in the name of the Company remains the exclusive property of the Company. Members have no right, title, or interest in this intellectual property. "Intellectual Property" includes all intellectual property and proprietary rights, such as:
Inventions (patented, unpatented, or un-patentable) Branding and trademarks Copyrights and works of authorship Industrial designs, mask works, and mask work rights Trade secrets, know-how, and confidential business information (including technical data and documents) Software and algorithms Domain names, web presence, and website content Advertising and promotional materials All tangible and intangible manifestations of the above
3.5 Limitation of Liability
Neither Party shall be liable to the other for any special, consequential, exemplary, incidental, or punitive damages arising from this Agreement or its performance.The following limitations of liability do not apply in cases of willful or intentional misconduct or gross negligence by the defaulting Party: Fraud or fraudulent misrepresentation. Death or personal injury due to negligence. Damage to real or personal property. Willfully malicious conduct. Breach of intellectual property rights. Breach of confidentiality obligations. Third-party claims arising from the defaulting Party's acts or omissions. Any other conduct where inclusion or limitation is prohibited by law. In such cases, the defaulting Party shall be fully liable to indemnify the non-defaulting Party for all losses on a full indemnity basis.
3.6 Non-Competition and Non-Permitted Use of Company Resources
Members agree not to engage in any form of commercial competition with the Company during the term of this Agreement, either directly or indirectly. Members agree not to use any of the Company's resources, directly or indirectly, to promote their own business.
3.7 General Provisions
If a party consists of multiple persons, they are jointly and severally liable for their obligations under this Agreement. A delay or failure by a party to exercise any rights under this Agreement does not constitute a waiver of those rights. If any provision of this Agreement is found to be invalid, the remaining valid provisions will continue to be enforceable. The Company's failure or delay in exercising any rights under this Agreement does not waive those rights. The Company's remedies for breaches of this Agreement are in addition to any other available rights and remedies.
3.8 Obligation to Acquire and Deliver Accurate Information
The Company shall provide all relevant Company regulations and product information at the time of membership registration. Members must familiarize themselves with this information and ensure that they accurately convey only the information officially presented by the Company, without any distortion or exaggeration.
3.9 Obligation to Provide Training Support and Complete Training
Higher-Level Members must maintain contact, provide training, guidance, and encouragement to other Members they have recommended or sponsored. Higher-Level Members are responsible for ensuring that the recruitment or business activities conducted by Members they have recommended or sponsored comply with all laws, rules, and regulations. To facilitate timely and amicable resolution of disputes between customers and Members, Higher-Level Members should assist in resolving these disputes promptly. All Members are required to participate in Company activities, such as seminars, workshops, and the Success Academy, which are organized periodically.
3.10 Tax Obligations
Each party is responsible for paying its own taxes. Neither party is responsible for the other party's taxes related to this Agreement.
3.11 Obligation to Comply with Relevant Laws and Regulations
Members are deemed to have consented to the Company's Member Management Regulations and other relevant regulations upon registration. Members must comply with all applicable laws and regulations, as well as the Company's training and management guidelines, when conducting sales activities. The terms and conditions on various application forms may be updated without prior notice. By agreeing to the application, Members acknowledge, agree, and accept these terms and conditions. The Company is not affiliated with any political party. Members cannot use the Company's name to participate in political activities, represent the Company as supporting any political party, or use their official authority for political purposes. Members cannot coerce or solicit other Members to participate in political activities or contribute to political parties, organizations, or candidates. The Company is a non-religious organization. Members cannot use the Company's name to participate in religious activities, represent the Company as supporting any religious activities, or use their official authority for religious purposes. Members cannot coerce or solicit other Members to participate in religious activities or contribute to religious parties, organizations, or candidates.
3.12 False and Illegal Registration
Individuals are entitled to only one membership account or ID. Members must use their own personal information to register. Third-party registrations are prohibited. All information provided by Members during registration must be true and complete. Members cannot omit any material facts. Breaching this obligation includes registering someone without their consent, providing false information, or registering a person and their spouse under a single membership account, which violates the Company's membership registration rules. Failure to comply with these obligations constitutes a material breach, allowing the Company to exercise its termination rights and any other available legal remedies.
3.13 Dissemination of False Information or Exaggerated Facts
Members must not engage in misleading or deceptive conduct, such as providing false information about product prices or quality or making false claims to induce others into transactions. Members cannot make statements or take actions that slander or disparage other companies' businesses. Members cannot impose any burdens or duties on other Members or potential members, such as subscription fees, sales aids, or training expenses.
3.14 Acts Regarding Cancellation of Purchase
Members are prohibited from the following acts: A. Damaging products, changing contact information, or delaying the use of goods to avoid purchase cancellation or contract termination. B. Returning or exchanging goods without the purchaser's consent. C. Registering multiple accounts under their own or another person's name to facilitate fraudulent returns or membership withdrawals. D. Deliberately inducing or organizing group returns for the purpose of switching to another company.
3.15 Impersonation and Exclusive Rights
Members are prohibited from impersonating Company representatives, executives, or employees. Members cannot falsely present the Goods as third-party products or claim exclusive sales rights over the Goods. Members cannot allow unregistered persons to act as Members of the Company.
3.16 Media and Public Representation
Members are prohibited from creating their own advertisements or promotional materials for the Company's products using any public channels, including: Paid advertisements. Business or non-profit platforms. News channels (written or broadcast). Social media. The internet. Members must not represent the Company in public forums, such as interviews or news coverage, without prior written permission. Company trademarks and logos cannot be used on any marketing materials (online or printed), signage, or vehicles without written permission. Recording or sharing Company training materials or information from the official website is strictly prohibited.
3.17 Product Display and Sales
Members cannot display or sell Company products in retail outlets, service establishments, private properties, or public places, without prior written permission. Members must purchase products directly from the Company and cannot supply them for resale. Selling products through personal websites, online marketplaces, or other unauthorized platforms is prohibited. Members cannot alter the contents, packaging, or labeling of Company products. Products must be delivered in accordance with the Company's marketing plans and sales methods.
3.18 Website-Related Activities and Member Conduct
Members cannot use the Company's trade name or logo in a way that suggests their website is official. Members cannot make exaggerated or unconfirmed claims about the Company's business. Unsolicited advertising emails using the Company's name or trademark are prohibited. Creating websites that mimic the Company's website for selling products or recruiting members is not allowed. Disclosing personal information of other Members is forbidden. Selling products through unauthorized online platforms requires prior consent from the Company. Members cannot misuse their position to make unreasonable requests or disparage other Members they sponsored. Members must stop any unethical or illegal business practices. Commissions are contingent upon proper training and support of sponsored Members.
3.19 Transfer of Member Rights
Members shall not sell, assign or otherwise transfer all or any portion of the Member’s Membership Interest at any time to any person.
3.20 Public Notice
In order to foster a proper business culture, the Company may publicly announce in writing or through the Company’s official website, channel and social media platform, a list of the Members subject to a warning, membership suspension, or membership termination on account of a violation of these regulations.
3.21 Non-Specified Matters
Matters not specified in these Regulations shall be determined in accordance with the Company’s final decision.